{"id":28410,"date":"2020-07-28T11:26:57","date_gmt":"2020-07-28T11:26:57","guid":{"rendered":"https:\/\/rabdesign.ca\/support\/"},"modified":"2026-06-23T22:12:03","modified_gmt":"2026-06-23T22:12:03","slug":"support","status":"publish","type":"page","link":"https:\/\/rabdesign.ca\/fr\/support\/","title":{"rendered":"Soutien"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css=\u00a0\u00bb.vc_custom_1595948276428{padding-top: 55px !important;}\u00a0\u00bb][vc_column][vc_custom_heading text=\u00a0\u00bbAide \u00e0 la client\u00e8le\u00a0\u00bb font_container=\u00a0\u00bbtag:h1|text_align:center|color:%2300285d\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbheading1-lg heading-design\u00a0\u00bb][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1595950118609{padding-bottom: 45px !important;}\u00a0\u00bb][vc_column][vc_column_text el_class=\u00a0\u00bbsupportwidth\u00a0\u00bb]<\/p>\n<p style=\"font-size: 16px; color: #00285d; line-height: 1.6; text-align: center;\">RAB Design Lighting est heureuse de faire affaire avec vous et fait tout le n\u00e9cessaire pour qu\u2019il soit facile de travailler ensemble. Nous voulons rendre le processus le plus convivial possible autant pour les nouveaux clients que pour les clients qui reviennent nous voir. <\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1595948501800{padding-bottom: 25px !important;}\u00a0\u00bb][vc_column][vc_column_text el_class=\u00a0\u00bbparagraph width50 weight300 m-b-none\u00a0\u00bb]<\/p>\n<p style=\"font-size: 20px; color: #00285d; line-height: 1px; text-align: left;\"><strong>Ouvrir un nouveau compte<\/strong><\/p>\n<p style=\"font-size: 16px; color: #00285d; line-height: 1.6; text-align: left;\">Pour cr\u00e9er un compte, communiquez avec l\u2019un <a href=\"\/contact\/sales\/\">de nos repr\u00e9sentants dans votre r\u00e9gion<\/a>.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1595948531508{padding-bottom: 25px !important;}\u00a0\u00bb][vc_column][vc_column_text el_class=\u00a0\u00bbparagraph width50 weight300 m-b-none\u00a0\u00bb]<\/p>\n<p style=\"font-size: 20px; color: #00285d; line-height: 1px; text-align: left;\"><strong>En savoir plus sur un produit<\/strong><\/p>\n<p style=\"font-size: 16px; color: #00285d; line-height: 1.6; text-align: left;\">Vous trouverez toute l\u2019information d\u00e9taill\u00e9e sur nos produits aux pages de notre site qui y sont d\u00e9di\u00e9es. Chaque page de produit contient des fiches techniques, des fichiers IES, des images, des instructions d\u2019installation et plus encore. Vous avez besoin de plus d\u2019informations? Vous pouvez nous appeler au <a href=\"tel:1-800-268-0381\">1-800-268-0381<\/a>, une personne se fera un plaisir de r\u00e9pondre \u00e0 vos questions.   <\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1595948531508{padding-bottom: 25px !important;}\u00a0\u00bb][vc_column][vc_column_text el_class=\u00a0\u00bbparagraph width50 weight300 m-b-none\u00a0\u00bb]<\/p>\n<p style=\"font-size: 20px; color: #00285d; line-height: 1px; text-align: left;\"><strong>Cr\u00e9er votre plan d\u2019\u00e9clairage<\/strong><\/p>\n<p style=\"font-size: 16px; color: #00285d; line-height: 1.6; text-align: left;\">Il est aussi possible de cr\u00e9er des plans d\u2019\u00e9clairage \u00e0 l\u2019aide de l\u2019outil \u00e0 cette fin (LuxiFlux) sur les pages de produits de notre site. Veuillez noter que RAB Design Lighting a obtenu une licence d\u2019utilisation de Luxiflux aupr\u00e8s de son d\u00e9veloppeur, Lighting Analysts Inc. Luxiflux est principalement utilis\u00e9 pour des calculs d\u2019\u00e9clairage rapides et simples. L\u2019utilisateur est conscient que RAB Design Lighting ne peut \u00eatre tenue responsable des dommages occasionn\u00e9s par les d\u00e9cisions d\u00e9coulant des r\u00e9sultats des calculs du logiciel.   <\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1595948531508{padding-bottom: 25px !important;}\u00a0\u00bb][vc_column][vc_column_text el_class=\u00a0\u00bbparagraph width50 weight300 m-b-none\u00a0\u00bb]<\/p>\n<p style=\"font-size: 20px; color: #00285d; line-height: 1px; text-align: left;\"><strong>Prix<\/strong><\/p>\n<p style=\"font-size: 16px; color: #00285d; line-height: 1.6; text-align: left;\">Pour toute question sur les prix, veuillez communiquer avec votre repr\u00e9sentant local de RAB Design ou notre \u00e9quipe du service \u00e0 la client\u00e8le \u00e0 <a href=\"mailto:orders@rabdesign.ca\">orders@rabdesign.ca.<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1595948531508{padding-bottom: 25px !important;}\u00a0\u00bb][vc_column][vc_column_text el_class=\u00a0\u00bbparagraph width50 weight300 m-b-none\u00a0\u00bb]<\/p>\n<p style=\"font-size: 20px; color: #00285d; line-height: 1px; text-align: left;\"><strong>Demander un plan d\u2019\u00e9clairage<\/strong><\/p>\n<p style=\"font-size: 16px; color: #00285d; line-height: 1.6; text-align: left;\">Vous pouvez envoyer un courriel \u00e9non\u00e7ant vos besoins \u00e0 <a href=\"mailto:layouts@rabdesign.ca\">layouts@rabdesign.ca<\/a>, notre sp\u00e9cialiste de l\u2019\u00e9clairage vous r\u00e9pondra dans les 24 heures.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1595948531508{padding-bottom: 25px !important;}\u00a0\u00bb][vc_column][vc_column_text el_class=\u00a0\u00bbparagraph width50 weight300 m-b-none\u00a0\u00bb]<\/p>\n<p style=\"font-size: 20px; color: #00285d; line-height: 1px; text-align: left;\"><strong>Passer une commande<\/strong><\/p>\n<p style=\"font-size: 16px; color: #00285d; line-height: 1.6; text-align: left;\">Vous pouvez envoyer votre bon de commande au service \u00e0 la client\u00e8le de RAB Design \u00e0 <a href=\"mailto:orders@rabdesign.ca\">orders@rabdesign.ca<\/a>, l\u2019un de nos repr\u00e9sentants communiquera avec vous dans le jour ouvrable qui suit pour en accuser r\u00e9ception et confirmer la livraison avec vous.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1595948531508{padding-bottom: 25px !important;}\u00a0\u00bb][vc_column][vc_column_text el_class=\u00a0\u00bbparagraph width50 weight300 m-b-none\u00a0\u00bb]<\/p>\n<p style=\"font-size: 20px; color: #00285d; line-height: 1px; text-align: left;\"><strong>Soutien technique<\/strong><\/p>\n<p style=\"font-size: 16px; color: #00285d; line-height: 1.6; text-align: left;\">Vous pouvez adresser vos questions techniques au service \u00e0 la client\u00e8le de RAB Design. Notre service \u00e0 la client\u00e8le demeure en \u00e9troit contact avec notre \u00e9quipe d\u2019ing\u00e9nieurs pour vous apporter les r\u00e9ponses dans les meilleurs d\u00e9lais. <\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1595948531508{padding-bottom: 25px !important;}\u00a0\u00bb][vc_column][vc_column_text el_class=\u00a0\u00bbparagraph width50 weight300 m-b-none\u00a0\u00bb]<\/p>\n<p style=\"font-size: 20px; color: #00285d; line-height: 1px; text-align: left;\"><strong>Returns<\/strong><\/p>\n<p style=\"font-size: 16px; color: #00285d; line-height: 1.6; text-align: left;\">Dans les rares cas o\u00f9 votre produit est d\u00e9fectueux ou doit \u00eatre r\u00e9par\u00e9, nous ferons le n\u00e9cessaire gratuitement tant que votre produit est dans la p\u00e9riode de garantie. <a href=\"https:\/\/wp-dev.rabdesign.ca\/fr\/politique-de-retour\/\">Pour demander un retour, vous devez remplir le formulaire<\/a> d\u2019autorisation de retour, et l\u2019un de nos repr\u00e9sentants du service \u00e0 la client\u00e8le prendra connaissance de votre demande et communiquera avec vous dans le jour ouvrable suivant. <\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1595948531508{padding-bottom: 25px !important;}\u00a0\u00bb][vc_column][vc_column_text el_class=\u00a0\u00bbparagraph width50 weight300 m-b-none\u00a0\u00bb]<\/p>\n<p style=\"font-size: 20px; color: #00285d; line-height: 1px; text-align: left;\"><strong>Garantie<\/strong><\/p>\n<p style=\"font-size: 16px; color: #00285d; line-height: 1.6; text-align: left;\">Nos luminaires DEL sont mis \u00e0 l\u2019essai ou inspect\u00e9s (ou les deux) avant d\u2019\u00eatre emball\u00e9s pour l\u2019exp\u00e9dition et sont garantis pour cinq ans \u00e0 compter de la date d\u2019exp\u00e9dition (voir les d\u00e9tails dans la politique de garantie des luminaires DEL). Les autres luminaires sont garantis pour un an. <\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=\u00a0\u00bb.vc_custom_1595948276428{padding-top: 55px !important;}\u00a0\u00bb][vc_column][vc_custom_heading text=\u00a0\u00bbAide \u00e0 la client\u00e8le\u00a0\u00bb font_container=\u00a0\u00bbtag:h1|text_align:center|color:%2300285d\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbheading1-lg heading-design\u00a0\u00bb][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1595950118609{padding-bottom: 45px !important;}\u00a0\u00bb][vc_column][vc_column_text el_class=\u00a0\u00bbsupportwidth\u00a0\u00bb] RAB Design Lighting est heureuse de faire affaire avec vous et fait tout le n\u00e9cessaire pour qu\u2019il soit facile de travailler ensemble. Nous voulons rendre le processus le plus convivial possible autant pour les nouveaux clients que pour les [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-28410","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Soutien - RAB Design Lighting Inc.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rabdesign.ca\/fr\/support\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Soutien\" \/>\n<meta property=\"og:description\" content=\"[vc_row css=\u00a0\u00bb.vc_custom_1595948276428{padding-top: 55px !important;}\u00a0\u00bb][vc_column][vc_custom_heading text=\u00a0\u00bbAide \u00e0 la client\u00e8le\u00a0\u00bb font_container=\u00a0\u00bbtag:h1|text_align:center|color:%2300285d\u00a0\u00bb google_fonts=\u00a0\u00bbfont_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal\u00a0\u00bb el_class=\u00a0\u00bbheading1-lg heading-design\u00a0\u00bb][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1595950118609{padding-bottom: 45px !important;}\u00a0\u00bb][vc_column][vc_column_text el_class=\u00a0\u00bbsupportwidth\u00a0\u00bb] RAB Design Lighting est heureuse de faire affaire avec vous et fait tout le n\u00e9cessaire pour qu\u2019il soit facile de travailler ensemble. 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